India Post Tracking Not Working? “Consignment Details Not Found”

If you’re trying to track a parcel using India Post and keep seeing the message “Consignment details not found”, you’re not alone. Whether you’re waiting for an important document, a package from a government agency, or a personal parcel headed abroad, this message can be confusing and frustrating.

In this blog, we’ll explain what the status means, why it happens, and what steps you can take to ensure your package reaches its destination.

What Does “Consignment Details Not Found” Actually Mean?

The status “Consignment details not found” typically means that the tracking number has not yet been scanned into the India Post tracking system. This can happen when:

The parcel has been handed over but not scanned at the origin post office.
The item is waiting in a dispatch center (often at a major hub like Delhi or Kolkata).
The system is experiencing delays in updating tracking information.
It was sent through regular air mail instead of Speed Post, which often has slower tracking updates.

Real-World Experiences

Many users report that parcels sent via regular India Post air mail can take weeks or even months to arrive — especially when sent overseas. Some have noted delays of over two months, with the item stuck at an Indian dispatch center for weeks before moving forward.

For example:

“I sent baby formula to the U.S. via India Post on 19th October. It left Delhi but never showed up in tracking again. India Post said it’s out of their hands. After nearly 3 months, it finally arrived.”

Another user shared:

“I waited 10 days just to see my license tracking update from ‘consignment details not found’ to ‘booked at Malviya Nagar SO, Delhi.’ It was scanned only after 9 days.”

What You Can Do When Tracking Doesn’t Work

1. Be Patient

In most cases, the parcel is in transit and will eventually show up in the system. Especially for non-Speed Post items, delays of up to 10 days before the first scan are not uncommon.

2. Track Regularly

Keep checking your tracking number on the India Post tracking website.

3. Use the Post Office Chat or Visit in Person

India Post offers a support chat on their website, or you can visit your local post office and request an update. If you know the dispatch post office (e.g., Delhi GPO), you may try calling them directly.

4. File a Complaint

If it’s been several weeks with no tracking update, you can:

Submit a complaint through the India Post grievance portal
Write to the local postmaster or contact the regional postal authority.

5. Use Speed Post in the Future

Parcels sent via Speed Post are scanned and tracked more efficiently. Most Speed Post parcels are delivered within 10–14 days, including to international destinations.

Final Thoughts

Seeing “Consignment details not found” doesn’t mean your package is lost. It usually just means the item hasn’t yet been scanned into the system. Delays in scanning, especially at major dispatch hubs like Delhi or Kolkata, are common. While it’s frustrating, most parcels do eventually arrive.

If your consignment is important — like a passport, license, or medicine — and you need better tracking, Speed Post is the preferred method. And if you’ve already sent your package and tracking is not updating, patience, persistence, and follow-ups are key.

Let us know in the comments if you’ve faced this issue and how long your delivery took. Your experience might help others tracking the same way.