USPS Informed Delivery Not Working? Here’s How to Fix It

Many USPS users in 2024 and 2025 have reported that Informed Delivery emails and notifications have stopped working — without any warning or official explanation. If your daily digest suddenly vanished or your packages are no longer scanned, you are not alone.

Let’s break down the issue, why it may be happening, and how to fix it — based on real user experiences and current tech setups.

What Is the Problem?

Users are no longer receiving Informed Delivery Daily Digest emails
Packages are arriving untracked, with no scans appearing in the app
Informed Delivery dashboard shows no updates, even when mail is being received
USPS customer support is providing template replies or no resolution
Attempts to reset or re-enroll have not helped

This issue appears to affect both residential and business users, and often started spontaneously after years of flawless service.

Possible Causes for USPS Informed Delivery Not Working

1. Scanning Gaps at USPS Facilities

Some users report that local USPS hubs have stopped scanning packages or mail, which prevents data from reaching the Informed Delivery system.

2. Email Suppression by Microsoft Outlook or Xfinity

It has been found that Microsoft Outlook, MailGun (Sinch), or even Xfinity email systems may suppress USPS emails, especially after spam filters are triggered. These suppressed messages never reach your inbox.

3. System-Level Disconnection

Certain USPS scanning hubs may have become detached from the delivery chain, causing missed updates in tracking or images.

How to Fix USPS Informed Delivery Not Working

Step 1: Confirm Email Settings

Check your email spam or junk folder
Whitelist or mark emails from USPS Informed Delivery as “Not Spam”
Add do-not-reply@informeddelivery.usps.com to your contact list

Step 2: Contact Your Email Provider (Outlook/Xfinity)

Request their support to unsuppress emails from USPS
Ask them to check if emails from MailGun (Sinch) are being blocked
Xfinity support often uses a backend tool to restore suppressed emails

Step 3: Use Manual Tracking

Log in to your USPS account and manually add tracking numbers
You can still monitor packages from the “Track a Package” section even if Informed Delivery emails don’t arrive

Step 4: Re-enroll in Informed Delivery

Visit https://informeddelivery.usps.com
Try turning off the service and re-enrolling with a new email address
Note: This has had mixed success — some users report no improvement

Step 5: Try a Different Email Address

Set up a non-Outlook or Gmail-based email address and link it to your USPS account
Some users found that switching email providers restored delivery notifications

Conclusion

USPS Informed Delivery is a helpful tool — but when it breaks, finding a fix can be frustrating. The issue is often tied to backend scanning gaps or email delivery suppression, not user error. If USPS customer service isn’t offering real help, your best bet is to contact your email provider or use USPS tracking manually until full service is restored.

Has your Informed Delivery service stopped working too? Share your experience or solution so others can benefit.