Fix Facebook Error “Sorry, something went wrong” While Changing Password

Many Facebook users are reporting issue while trying to change the password. If you are not able to recall your password then Facebook will send OTP on phone number, email id or already logged in device, but the issue is even after entering the OTP, it asks to enter new password, but after that nothing happens and error comes saying “Sorry, something went wrong“

Are you facing an issue where Facebook sends an OTP, but after entering it, you see an error message:

“Sorry, something went wrong. We’re working on getting this fixed as soon as we can. Go Back.”

Many users experience this frustrating issue when trying to reset their Facebook password even in year 2025. Here’s what you can do to fix it.

Possible Reasons for the Facebook password reset failure Error:

1. Temporary Server Issue – Facebook’s system might be experiencing a glitch.
2. Expired OTP – The OTP may have expired before entering it.
3. Multiple Attempts – If you’ve requested too many OTPs, it could cause issues.
4. Browser Cache Problem – Old cookies or cache might be interfering.
5. Network or VPN Issues – A weak connection or VPN might block OTP verification.

How to Fix the Facebook Password Reset Error:

✅ 1. Wait and Try Again Later

• If it’s a temporary Facebook issue, wait for 30-60 minutes and retry.

✅ 2. Use a Different Browser or Incognito Mode

• Open Facebook in an incognito window (Chrome: Ctrl + Shift + N or Edge: Ctrl + Shift + P).
• Try resetting your password again.

✅ 3. Clear Browser Cache & Cookies

• Go to your browser settings and clear cache & cookies.
• Restart your browser and retry.

✅ 4. Use a Different Device or Network

• Try resetting your password from another device (mobile or PC).
• Switch to a different internet connection (e.g., mobile data instead of Wi-Fi).

✅ 5. Check for OTP Delivery Issues

• Ensure your phone has a strong signal and can receive SMS.
• If using email OTP, check your spam folder.

✅ 6. Request a New OTP

• If the first OTP fails, request a new OTP and enter it immediately.

✅ 7. Contact Facebook Support

• If nothing works, visit the Facebook Help Center and report the issue. The Facebook team will look into it and fix it for you.

This issue is usually temporary, but if it persists, try the above fixes. If nothing works, wait for a few hours and attempt again.