PNB One App Login Error: “This feature is not available to you as your mobile number is not updated in retail category” — Causes & Fix

Many Punjab National Bank (PNB) customers have recently started facing a sudden login issue on the PNB One mobile banking app. The error shows up right after SIM verification and before logging in with the user ID. The exact message reads:

“This feature is not available to you as your mobile number is not updated in retail category.”…

This unexpected error has become common for users who were previously able to use the app without any problem. The issue seems to appear because the app has started re-authenticating existing users, which triggers a backend inconsistency in how the mobile number is mapped under the retail banking category.

How to fix PNB one error “This feature is not available to you as your mobile number is not updated in retail category”

• PNB’s system may not correctly reflect your mobile number under the retail banking category, even if the number is registered with the bank.
• A recent update in the PNB One app has triggered additional verification checks.
• Some user accounts might not have synced correctly with PNB’s central database.

How to Fix the PNB ONE “Retail Category” Mobile Number Error

If you are stuck on this login screen, here are the effective ways to resolve the issue:

1. Raise a Complaint on the PNB Portal
   Visit the official PNB grievance redressal portal and raise a ticket mentioning the exact error message. https://pnb.bank.in/Lodge-Complaint.html
2. Call PNB Customer Care
   Contact the toll-free helpline and request them to check whether your mobile number is updated under the retail category. They will escalate the issue internally. Always use official site for support Phone number https://ibanking.pnb.bank.in/
3. Visit Your Home Branch
   For the fastest resolution, visit your original PNB branch. Ask them to verify or re-update your mobile number in the system. Once updated, the app typically allows login again after 24 hours.

Final Thoughts

This issue is happening randomly across many PNB One users, so you are not alone. It is a server-side or category-mapping issue, and not a problem with your phone or SIM. Follow the above steps, and the error should be resolved quickly.