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How to fix ChatGPT app stuck on logo screen on iPadOS 17 ,iOS 26 (blank white / won’t load)
Like other iPhone 17,16 and iPad users , If your ChatGPT app on iPad suddenly stopped working and is now stuck on the logo screen or showing a blank white screen, you’re definitely not alone. Many iPad users running iPadOS 17 and iPhone users with iOS 26 are facing the same issue after recent app updates.
Common Symptoms
- ChatGPT app opens to the logo screen or a blank white screen, then freezes.
- The web version and iPhone app still work fine.
- App may crash immediately when you try to open old chats.
- Reinstalling the app or restarting the device does not fix the issue.
User Reports
Dozens of users on iPadOS 17 have shared similar problems:
“Same issue here, my iPad ChatGPT app just stays blank even after reinstalling and hard reset.”
“I have the 2nd Gen iPad Pro running iOS 17.7.10 — the ChatGPT app now appears as ‘unknown’ and won’t open.”
“It’s reassuring to know it’s not just my iPad! It started happening right after the latest update.”
Some users even noticed Safari and Chrome struggling to load ChatGPT, showing slow performance or blank screens, suggesting a deeper compatibility or cache issue.
How to fix ChatGPT app not responding, stuck on blank screen
Until OpenAI releases an official fix, here are a few tested workarounds that can help you regain access to your chats:
1. Use Split View or Slide Over Mode
One of the most effective tricks shared by users:
- Open another app (like Notes or Safari).
- Then drag the ChatGPT app into Split View or Slide Over.
- Keep the ChatGPT window narrow (portrait mode works best).
- After a few freezes or retries, the app may finally load.
It’s not perfect, but it allows you to chat normally for now.
2. Use Browser Instead
If the app won’t load:
- Open ChatGPT on Safari or Chrome: https://chat.openai.com
- Log in with your account.
This is slower, but still functional while the app issue is unresolved.
3. Avoid Voice Mode in Split View
While testing, users discovered a serious issue — switching to Voice Mode while in Split View may cause loss of chat history.
⚠️ Warning: Don’t toggle to Voice Mode mid-chat in the iPad app. Some users lost all messages without recovery.
Stick to text chat until the bug is fixed.
Response from OpenAI Support
An OpenAI support representative, Joseph, has confirmed the issue is being investigated. They are collecting reports with details such as:
- iPad model and iPadOS version
- App version
- VPN and privacy settings
The support team is aware this is affecting many users and may release a patch soon.
Summary of Fixes
| Issue | Temporary Fix |
|---|---|
| App stuck on white/logo screen | Open in Split View or Slide Over mode |
| ChatGPT app not loading old chats | Use browser version (Safari/Chrome) |
| Voice Mode crash | Avoid switching modes in Split View |
| App missing from home screen / “Unknown” icon | Reinstall and keep window narrow until full load |
Final Thoughts
This ChatGPT iPadOS 17 app bug appears to be widespread after the recent update. While OpenAI engineers work on a fix, using Split View mode or the browser version is the most reliable workaround.
If you’re affected, consider reporting the issue via Help → Support in your account menu. The more detailed reports OpenAI receives, the faster they can prioritize the fix.
