ChatGPT Login Error: “Something Went Wrong. Please Make Sure Your Device’s Date and Time Are Set Properly”

Like many other users of ChatGPT, If you’re receiving the ChatGPT login failure message on your desktop, iPhone, Android, iOS, Samsung, or Pixel 6a, you’re not alone. Many users are encountering the error message:

“Something went wrong. Please make sure your device’s date and time are set properly. Check that your internet connection is stable, then restart the app and try again.”
(code: 86613C65-0FCB-4844-8191-D620685D6037, API.DeviceCheckError,2)

Some Android users also see:

“Playauth Playintegrity verification failed”

And iOS users have seen:

“Sign in failed – Bad URL”

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Who’s Affected?

This issue is reported across multiple devices and platforms, including:

• iPhone 16, iPhone 15
• Samsung Galaxy (e.g., S23+)
• Pixel 6a
• iOS and Android users
• Even desktop versions in some cases

Interestingly, most users report that the issue only affects the ChatGPT app, not the browser-based version. Logging in through Safari or Chrome often works fine, while the app throws these errors.

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Possible Causes of the Login Error

Here are some reasons the issue may appear:

• Incorrect or unsynced date and time settings
• VPN, DNS, or iCloud Private Relay interfering with authentication
• Corrupted or outdated Google Play Store components
• Rooted Android devices failing PlayIntegrity checks
• General app data corruption or bugs

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Fixes That Have Worked for Users

General Solutions (All Devices):

1. Ensure your device’s date and time are set to automatic.
2. Restart the device.
3. Uninstall and reinstall the ChatGPT app.
4. Log in using “Log In” option (not “Continue with Apple/Google”) twice.
5. Disable any VPN, iCloud Private Relay, or custom DNS settings.

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Fix for iOS Users (iPhone/iPad):

• Turn off iCloud Private Relay
• Disable any VPN or AdGuard DNS (or other DNS services)
• Clear Safari’s cache and cookies
• If using Chrome or Safari, try logging in through the browser as a temporary workaround

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Fix for Android Users (Samsung, Pixel, etc.):

1. Clear the cache of Google Play Store
2. Update to the latest version of ChatGPT app
3. Clear the cache of ChatGPT
4. Go to Settings → Apps → Google Play Store → Uninstall updates
5. Open the Play Store and update it again
6. Now reopen ChatGPT and try logging in again

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If Your Device is Rooted (Android Only):

• Use Magisk module: Install a “Play Integrity Fix” module using Magisk
• Reboot the device
• Login should work after reboot

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Final Thoughts

This login failure message on ChatGPT—“something went wrong, check date and time”—is a frustrating issue. Luckily, many users have found solutions through basic troubleshooting steps or device-specific fixes. If none of the above methods work for you, it’s best to report the issue through the OpenAI support page and await an official patch.

Let us know which fix worked for you!