How to fix Character AI Not working , error “sorry, you’re not eligible to use our services,?

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How to Fix “Sorry, You’re Not Eligible to Use Our Services” Error on Character AI

A strange and frustrating issue has been affecting many users recently — Character AI not working properly, especially when trying to access it via a PC browser or the mobile app. The most common message being displayed is:

“Sorry, you’re not eligible to use our services.”

This error is confusing, especially because for some users, Character AI works fine on a phone or from another email account, but fails to load on desktop or one specific browser. Here’s what we know so far, and how you might be able to fix it.

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The Problem: Character AI Not Working on Desktop or App

Many users have reported the following:

• Character AI works on mobile but not on PC
• The error “not eligible to use our services” appears randomly, even for adult users
• Some users are able to access their account from one browser (like Opera) but not from another (like Chrome)
• On the mobile app, users are either stuck on a loading screen or get locked out after being asked their birthday
• Accounts suddenly get flagged or restricted, even if nothing inappropriate was done

This issue has led to users getting locked out, losing editing capabilities, and thinking they’ve been shadowbanned or blocked.

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Possible Reasons Behind the Error

• Cookie or browser cache issues: Some users found success by switching to incognito mode or a different browser.
• Age verification bug: Users well above 18 have been blocked after being asked for their birthday.
• Device-specific login problems: The same account may behave differently depending on whether it’s accessed via phone or PC.
• Heavy server load: Popular Character AI chats are currently experiencing long wait times and delays, especially on the app.

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How to Fix character AI not working

Here are solutions that have worked for several users:

1. Use Incognito or Private Mode

Some people fixed the issue by opening Character AI in incognito mode. This bypasses any problematic cookies or cached data.

2. Switch Browsers

If Character AI doesn’t work in Chrome, try using Opera, Firefox, Brave, or Safari. For some, this simple switch made the site accessible again.

3. Clear Cookies and Cache

On the browser where the issue occurs:

• Clear the site’s cookies and cached files.
• Reload the website and try logging in again.

4. Try From Another Device

If it’s not working on PC, check if it loads on your phone. You may also try logging in from a tablet, different phone, or a new browser installation.

5. Reinstall the App (for mobile users)

Some users had success by:

• Deleting the app
• Restarting the phone
• Reinstalling the app

Once reinstalled, login worked as expected for many.

6. Wait and Retry

Sometimes, the issue is server-side. Traffic on the site can affect how quickly chats load or if login attempts succeed. In some cases, less popular characters or bots load fine, while others remain stuck.

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Final Thoughts

The “Character AI not working” error with the message “sorry, you’re not eligible to use our services” seems to be a mix of browser issues, temporary bans, age verification bugs, and app-side problems. If you can log in from one browser or device, your account is likely not banned, just being restricted due to a glitch or setting.

If the issue persists, consider contacting Character AI support or leaving feedback through their official channels. Hopefully, the bug will be addressed in an upcoming update.