Paramount Plus “Uh Oh, An Error Has Occurred”

If you’re trying to watch Paramount Plus and keep seeing the dreaded message —

“Uh-oh… unfortunately an error occurred during playback. Please check your network connection…”

Paramount Plus “Uh Oh, An Error Has Occurred” – How to Fix Streaming Issues ? 2025

— you’re not alone. This error has been reported across Samsung TVs, Fire TV devices, Xfinity boxes, and even the Paramount+ mobile app. The frustrating part? In many cases, the video plays fine in the background, but the error message keeps popping up, interrupting your stream.

Common Symptoms Users Report

Samsung Smart TV: App freezes on the selection screen, won’t load settings, or constantly throws the error.
Mobile App: Audio plays but the screen is black, or an error overlay appears while playback continues.
Fire TV / Roku: Some TVs show the error while others in the same house work perfectly fine.
Xfinity Boxes: Paramount Plus fails to load unless cache/data is cleared.

Many users have also noted that other streaming apps like Netflix, Prime, or Disney+ work perfectly, which shows this issue is often specific to Paramount Plus and not your internet.

Why Does This Happen?

There isn’t one single cause, but here are the main culprits:

Paramount Plus App Bugs – Updates sometimes break functionality, especially on Samsung’s Tizen OS.
Cache/Stored Data Corruption – Old login data or cached promos/ads can cause errors.
Ad/Promo Bugs – Some users report errors appear when the app tries to load promotional content before episodes.
Device-Specific Problems – Works fine on Firestick or Apple TV, but breaks on Samsung TVs or Xfinity boxes.

How to fix Paramount Plus “Uh Oh, An Error Has Occurred” ?

✅ 1. Restart and Reinstall the App

Delete the Paramount Plus app.
Restart your TV or device.
Reinstall the latest version of the app.
This clears most corrupt data.

✅ 2. Clear Cache / Data

Samsung TV: Unfortunately, cache clearing isn’t always possible without a full app reinstall.
Xfinity Box: Go to Settings → Privacy → Clear Cache / Erase Data. You’ll need to log in again.
Firestick: Settings → Applications → Manage Installed Apps → Paramount Plus → Clear Cache.

✅ 3. Start Playback From Another Device

Some users found success by:

Starting an episode on their phone app,
Then casting it or switching playback to the TV.
Weirdly enough, the error disappears when doing this.

✅ 4. Use a Streaming Stick (Workaround)

If Paramount Plus consistently fails on your Samsung TV, plug in a Firestick HD, Roku, or Apple TV box. Many users report Paramount Plus works flawlessly there.

✅ 5. Bypass With Alexa Voice Remote (Fire TV Users)

If the error appears when browsing, try asking Alexa directly:

“Alexa, watch Picard Season 2 Episode 4 on Paramount Plus.”
This skips promos and loads the content directly.

When It’s on Paramount Plus’ Side

Sometimes, no matter what you do, the error is a server-side issue. For example, multiple users have said the app breaks for days or weeks at a time while other devices still work fine. In those cases:

Wait for Paramount Plus to patch the issue.
Report it via the Help Center so they log your device type.

Final Thoughts

The “Uh oh, an error has occurred” bug in Paramount Plus is a frustrating experience, especially on Samsung TVs where the app is notoriously unreliable. While basic troubleshooting like reinstalling, clearing cache, or restarting can help, many users have permanently solved it by using a Firestick or Roku stick instead of the built-in TV app.

Until Paramount Plus improves its apps, these workarounds remain the best options to keep watching your favorite shows without constant interruptions.