Gotham Sports App Not Working on Roku? Here’s How to Actually Fix It

If you’re a Gotham Sports subscriber trying to watch the Knicks, Rangers, or Devils on your Roku device and finding yourself staring at error messages instead of live games — you’re not alone. Since a problematic app update pushed in early December 2025, thousands of Roku users have reported the Gotham Sports app crashing, failing to authenticate, or refusing to load streams altogether.

This guide compiles everything that’s actually worked for real users, including the one fix that Gotham Sports support themselves recommend — but rarely advertise upfront.

TL;DR — The Fastest Fix

Call Gotham Sports customer support, tell them you’re having Roku streaming issues, and ask them to “reset” or “reboot” your account from their end. They can do it in under two minutes while staying on the line with you. This is the only fix that has consistently worked for most users.

What’s Actually Happening with the Gotham Sports App?

The root cause appears to be a faulty update rolled out to the Gotham Sports Roku app around December 1, 2025. The update introduced authentication and network connectivity bugs that affect a significant portion of users. The most common symptoms include:

• App crashes immediately or shortly after launch
• “No network connection” error when generating a QR code — even with a working internet connection
• Login authentication fails with a “connection error”
• Subscription not recognized, showing as disconnected
• Clicking a game takes you back to the Roku home screen instead of loading the stream

Interestingly, many users report the app works fine on iPhone, iPad, and Android — but fails specifically on Roku. Apple TV users have also reported similar authentication errors with certain cable providers. This strongly suggests the issue is on Gotham Sports’ server-side authentication system for TV platforms, not with individual user devices or internet connections.

The Fix That Actually Works: Call Gotham Sports Support

Multiple users in the community have confirmed that calling Gotham Sports customer support is the most reliable solution. Here’s what to expect when you call:

Step 1: Call and Leave a Callback Number

Search for the Gotham Sports app customer support phone number on their official website. When you call, you’ll typically leave a callback number and they’ll call you right back — no long hold times reported.

Step 2: Explain the Roku Streaming Issue

Tell the support agent that you’re experiencing Roku streaming issues — authentication errors, connection failures, or being sent back to the Roku home screen when you try to watch. They know about this problem.

Step 3: They Reset Your Account From Their End

The agent will perform a backend “boot” or reset on your account — something only they can do from their side. You don’t need to do anything technical. They’ll stay on the line with you until it’s resolved.

Step 4: Re-Login on Your Roku

After the reset, you’ll be prompted to log back in. You’ll notice a different-looking login prompt than usual — that’s how you know it worked. The whole process typically takes under two minutes.

Other Fixes Worth Trying First

Before picking up the phone, some users have had success with these steps — though results are inconsistent:

Uninstall and Reinstall the App

The classic fix — and it does work for some users, particularly after December 19, 2025 when Gotham Sports appears to have quietly re-uploaded their build. Go to the app on your Roku, press the * button, select “Remove channel,” and then re-add it from the Roku Channel Store. Log back in after reinstalling.

Log In Through the Website First

Some users found that logging into GothamSports.com through a browser (Chrome recommended) first helped re-authenticate their TV provider credentials — which then synced to the Roku app. Worth trying before calling support.

Call Your Account Support Line for a Reset

One user reported that calling Gotham Sports and simply asking them to “reset” their account — without the full reboot process — got things working again just in time for tipoff. So even a basic account reset call is worth trying.

What Definitely Won’t Fix It

Save yourself the frustration — these common troubleshooting steps don’t resolve the underlying issue for most users:

• Restarting your Roku device (doesn’t clear the authentication bug)
• Checking for licensing disputes between Roku and MSG/Gotham Sports (there aren’t any)
• Trying a second Roku device (the bug follows your account, not the device)
• Checking your internet speed or router settings (network is not the issue)
• Waiting for an automatic update — Gotham Sports hasn’t confirmed a public patch timeline

Can’t Wait? Watch on a Browser Instead

If you need to watch a game tonight and can’t resolve the Roku issue in time, here’s what’s working for others:

• Google Chrome on a laptop or desktop — works, though some users report streams cutting out every 30 minutes requiring a page refresh
• iPhone or iPad app — most users report no issues on iOS mobile devices
• Firefox — reported as non-functional for Gotham Sports by multiple users, avoid

Special Note for Optimum Users

If you’re an Optimum cable subscriber, you’re facing a separate and frustrating issue: Optimum users are currently blocked from accessing MSG-related content through the Gotham Sports app entirely, with no announced resolution date. This is a carriage/rights dispute between Optimum and MSG Networks, not a technical bug. Your only current options are to subscribe directly through Gotham Sports or a streaming service like FuboTV, or wait for the dispute to be resolved.

The Bottom Line

The Gotham Sports Roku app issues since December 2025 are real, widespread, and frustrating — especially for fans paying a monthly subscription just to be locked out of live games. The app has clear bugs in how it handles authentication on Roku devices, and the official workaround of “uninstall and reinstall every time you watch” is, frankly, unacceptable.

Your best path to a permanent fix right now is calling Gotham Sports support and asking them to perform a backend reset on your account. It takes two minutes, it’s free, and it’s the only solution that’s consistently worked across multiple users and devices.

And if all else fails — at least the Knicks and Rangers are always more fun to watch in person.

Frequently Asked Questions

Why does the Gotham Sports app keep crashing on Roku?

A December 2025 update introduced authentication bugs that prevent the app from verifying subscriptions and logins on Roku specifically. Calling Gotham Sports support to reset your account from the backend is the most reliable fix.

Why does Gotham Sports say ‘no network connection’ on Roku when my Wi-Fi is fine?

This is a misleading error message. Your internet connection is not the problem. It’s a server-side authentication failure that the app incorrectly reports as a network error. Your Wi-Fi settings don’t need to change.

Does uninstalling and reinstalling the Gotham Sports app fix it permanently?

For most users, no — the issue returns the next time they try to watch. However, some users who reinstalled after December 19, 2025 reported it working consistently, suggesting Gotham Sports may have quietly updated their server build around that time.

Does Gotham Sports work on Apple TV?

Some Apple TV users have reported similar authentication errors, particularly when connecting through a cable TV provider. The issue appears less widespread than on Roku, but the same support call fix should work if you encounter it.