Gemini App Not Loading Chat List or Opening Conversations: What to do?

If you’re using the Gemini app on iOS or Android and finding that your chat list won’t load or conversations won’t open, you’re not alone. Over the past few months, users across the Google Help Community have reported the same frustrating issue: blank chat lists, endless loading wheels, or server errors that prevent them from accessing their past conversations.

Common Symptoms Users Are Seeing

• The Gemini app loads, but the chat list stays blank.
• Clicking on individual conversations results in server errors or frozen screens.
• Reinstalling the app, restarting the device, or clearing cache does not resolve the issue.
• Some users note that Gemini works fine under one Google Workspace account, but fails under another on the same device.

One frustrated user summed it up:

“I’ve reloaded the app, restarted my device, updated my phone, signed out and back in—nothing changes. The chat list won’t load and conversations won’t open.”

Why This Might Be Happening

According to Google Product Experts, there are several likely causes:

1. Server-side issues
   These errors are often related to Google’s backend, not your device. A “500 Internal Server Error” points to temporary server overloads or backend failures.
2. Large chat history strain
   Long or numerous conversations may cause the Gemini app to struggle when rendering the data, even though the chats are still stored in your Google account activity.
3. Syncing glitches
   In some cases, chats sync correctly on desktop but fail to update on the mobile app. This mismatch can block conversations from opening.
4. Workspace account restrictions
   For those using Gemini with work or school accounts, chat data retention and access may be controlled by your organization’s administrator. This can limit functionality compared to personal accounts.

Google’s Response and Roadmap

Google has acknowledged these bugs in user forums and confirmed they are actively investigating. While no public release schedule has been shared, Gemini’s ongoing updates in 2025 suggest improvements are on the way.

Recent announcements include:

• New features like Automatic Scrolling and Deep Think mode to improve conversation flow.
• A focus on chat history stability as Gemini prepares for more advanced features like Agent Mode.

In short: backend performance and chat management are priority areas, but fixes may take time.

What You Can Do Right Now

Until a permanent solution is rolled out, here are some workarounds:

• Send Feedback: Use the “Send Feedback” option in the Gemini app or website whenever you encounter the bug. This helps Google track and prioritize the issue.
• Access chats manually: Even if the Gemini app won’t open conversations, you can still retrieve them from Google My Activity.
• Try a different account or device: Some users report success by switching to a personal Google account or using Gemini on a different Chrome profile.
• Clear cache and reinstall: While not always effective, some users have temporary success after a full reinstall and cache clear.
• Check updates frequently: Keep your Gemini app and device updated to catch bug fixes as soon as they roll out.

Final Thoughts

If your Gemini app is not loading chats or conversations, the issue is most likely on Google’s end—not yours. The best action is to continue reporting the bug and use available workarounds like accessing chat history through My Activity.

As Gemini evolves into a more powerful assistant, stability and chat reliability are expected to improve. For now, patience—and regular feedback—remain key.