Facebook Keeps Deleting My Account and But Can’t Contact Support – All you can do?

For many small business owners, Facebook is a lifeline. It’s where you connect with customers, promote products, and run ads. But what happens when Facebook keeps deleting your account without a clear reason—and worse, when you can’t contact support to ask why?

This is a problem that countless users have faced. You create a page for your store, upload your branding and products, and just when things seem to be going well, Facebook suddenly disables your account.

Why Does Facebook Keep Deleting Accounts?

From user reports, the most common reasons include:

1. Identity Verification Fails
   • Facebook often asks for selfie video recognition to confirm that you’re a real person.
   • If their system cannot match your video with your identity, you may see:
     “Your identity couldn’t be proved” — and your account gets locked or deleted.
2. Flagged Devices or IP Addresses
   • Facebook tracks login attempts. If your PC, Wi-Fi, or phone IP is already marked as suspicious, new accounts created on that same connection may be banned quickly.
   • Some users report success after restarting their router to get a new IP address, while others say bans returned within days or weeks.
3. Repeated Names, Photos, or Content
   • If you try to recreate the same store page with the same images, logos, and descriptions, Facebook’s AI may treat it as a duplicate or fake account and shut it down.

Can You Appeal?

Yes—you can technically appeal a ban. When you see the “Your Account is Disabled” message, there should be an appeal form link. However, many users report that appeals are often denied, sometimes without explanation.

The alternative is Meta Verified, a paid subscription that gives you access to human support. But even this isn’t guaranteed to restore your account, and some users claim they were re-banned shortly after reinstatement.

What Can You Try?

If you’re determined to create a new account for your store, here are some community-tested tips:

• Use a New Device: Create the account on a different phone, not the same PC or mobile you used before.
• New SIM and Email: Register with a brand-new phone number and email address.
• Change Your Network: Restart your Wi-Fi for a fresh IP or use mobile data.
• Modify Branding Slightly: While you may not want to change your name or images, even slight variations may help avoid detection.
• Keep Activity Natural: Don’t immediately upload dozens of posts or add too many friends/pages at once; it looks suspicious.

The Harsh Reality

Unfortunately, if Facebook’s system has flagged your identity or devices, it can be extremely hard to recover your account—even if you’ve done nothing wrong. Many small businesses find themselves forced to either start from scratch or move their customer engagement to other platforms.

Final Thoughts

It’s frustrating when Facebook deletes your account without a clear reason and offers no straightforward customer support. You can try appealing, experimenting with new devices and IP addresses, or even paying for Meta Verified, but there’s no guaranteed fix.

For business owners, the safest long-term solution may be to diversify—don’t rely solely on Facebook. Build your presence on Instagram, create a simple website, or explore platforms like WhatsApp Business, YouTube, or TikTok. That way, if Facebook bans you again, your store won’t vanish overnight.