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Policy Bazaar – Unable to Renew Policy: Fix for “Online Payment Not Eligible” Error
Many users face issues when trying to renew their insurance policy on Policy Bazaar website . One common error that frustrates customers is:
“Online Payment not eligible for this policy. Check the entered details or contact us at any of our touch points.”
At first glance, this looks like a major problem that requires contacting customer support or even visiting a branch. However, the solution is often much simpler than expected.
Why Does This Error Happen?
This error usually occurs due to a temporary glitch on the payment gateway or an internal validation error. It doesn’t always mean that your policy is ineligible for online renewal. In fact, many users have been able to successfully renew their policies after retrying the payment multiple times.
How to fix PB “Online Payment not eligible for this policy. Check the entered details or contact us at any of our touch points.”
If you see this message during renewal, here’s what you should do:
- Go back to the renewal page on Policy Bazaar.
- Click the Pay Now button again.
- If it fails, retry the same process a few more times.
- In most cases, the payment goes through successfully after 2–3 attempts.
Yes, it might sound repetitive, but this method has worked for many customers who initially thought they needed to call support.
When to Contact Support
If repeated retries don’t work, you can reach out to Policy Bazaar through:
- Customer Care Number (available on their website).
- Live Chat option on the portal.
- Email Support with your policy details.
Conclusion
The “Online Payment not eligible” error can be annoying, but don’t panic. Simply retry the Pay Now button multiple times, and in most cases, the issue resolves itself. If not, customer support will help finalize the payment.
A little patience can save you a lot of time and stress during renewal.
