How to FIX Xbox Series X controller connected but not working (2025)

Xbox Series S/X Controller Sync and Connection Issues – Explained

Many Xbox series X users are reporting issue that with Xbox Series S and Series X controllers not syncing, connecting but not working, or failing during gameplay have been frequently reported. These problems are commonly experienced by users across various titles such as PUBG, Siege, and more.

Even in the year 2025, the controller issue are still faced by the user. Here we will discuss some working solution to fix the issue.

Xbox Series X controller connected but not working

How to Fix Xbox Series X controller connected when plugged

🔌 Controller Not Syncing or Responding

In many cases, the controller has been found unable to sync wirelessly, especially after going to sleep or losing connection during gameplay. Even when powered on, the controller was not recognized until further action was taken.

To resolve this, the following steps have been successfully used by many users:

The controller was connected via a USB-C cable to the console.
The controller was then checked for a firmware update through the console settings.
Even when “No Update Available” was shown, the update option was selected. A firmware process was initiated regardless.
After completion, the controller started to function properly again.

⚙️ Controller Connected But Not Working

Several cases have been observed where the controller was recognized by the Xbox (especially when plugged in), but button inputs were not accepted. In these instances:

A full hard reset of the console was performed.
The Xbox was unplugged completely and left for a while before restarting.
The controller’s sync button was held while the controller was still off, triggering the pairing process automatically.

This method has helped users restore full functionality and pairing.

🛠️ Update and Connection Notes

Controller firmware updates are not always automatically prompted.
Even when no updates are indicated, a manual update attempt can reset internal drivers or refresh connectivity.
It’s been reported that updates were successful only when initiated through a USB-C wired connection.

Final Advice

If your controller is not syncing or not working when connected:

Try a USB-C connection.
Manually check for firmware updates—even if no update is shown.
Perform a hard reset of the console.
Hold the sync button while the controller is powered off to initiate pairing.

These steps have consistently restored function for many users—even as recently as July 2025.